Shipping – Akko Official Global Site https://en.akkogear.com Designer for Mechanical Keyboards Wed, 06 Mar 2024 09:47:18 +0000 en-US hourly 1 https://wordpress.org/?v=6.1.1 https://en.akkogear.com/wp-content/uploads/2020/05/cropped-Akko-logo-1-1-32x32.png Shipping – Akko Official Global Site https://en.akkogear.com 32 32 Do I have to pay import duty tax for my order? https://en.akkogear.com/faq/do-i-have-to-pay-import-duty-tax-for-my-order/ Wed, 01 Dec 2021 06:54:28 +0000 https://en.akkogear.com/?post_type=epkb_post_type_1&p=124474 The VAT is included but the import duty (customs tax) isn’t included, and customer is responsible for paying the import duty, if being billed by the local customs. For EU customers, please check this article. For US customers, you should not worry about it as US only charges import tax for items over $800, way beyond the value of mechanical keyboards and parts. For most other regions...

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]]> My tracking number shows the package has not yet been picked up https://en.akkogear.com/faq/my-tracking-number-shows-the-package-has-not-yet-been-picked-up/ Sat, 25 Sep 2021 06:05:06 +0000 https://en.akkogear.com/?post_type=epkb_post_type_1&p=89814 Once the shipping status changes to “shipped” and a tracking number has been entered, which means the package is handed over to the carrier. There are typically two main reasons if the tracking information doesn’t update: Initial Scan only available at final destination Sometimes the package is carried by multiple carriers. So you will be having different tracking ID throughout the entire logistic...

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]]> What countries/regions do we ship to? https://en.akkogear.com/faq/what-countries-regions-do-we-ship-to/ Mon, 17 May 2021 05:51:13 +0000 https://en.akkogear.com/?post_type=epkb_post_type_1&p=40010 For America, we can’t ship to Armed Forces Zones, American Samoa, and Virgin islands(US). We can’t ship to APO and DPO address. List of Regions/Countries We Ship To (2023/3/06) Contact support@akkogear.com if yours is not listed. We will try our best to find reliable logistic partners to deliver to your country/region. Argentina Australia Austria Belarus Belgium Brazil Brunei Bulgaria Canada Czech...

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]]> How long will it take to deliver my order? https://en.akkogear.com/faq/how-many-days-will-the-delivery-take-if-i-order-today/ Wed, 21 Oct 2020 13:13:08 +0000 https://en.akkogear.com/?post_type=epkb_post_type_1&p=6452 Please allow us 3 days to process your order (with possible 1-2 day delays due to holidays or unforeseen circumstances). We’ll ship out your items as soon as possible. Shipping time depends on the delivery region, the content of order as well as the delivery method. For standard shipping, please check the general delivery speed below. (Shipping fees may vary depending on the item.

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]]> My Order is still in “Processing” Status https://en.akkogear.com/faq/why-doesnt-the-shipping-status-update/ Wed, 21 Oct 2020 10:29:23 +0000 https://en.akkogear.com/?post_type=epkb_post_type_1&p=6431 Below are the definitions of order status: [Processing] Item not yet picked up by carrier (it takes around 3 days for processing). Or maybe the package has been handed over to the carrier, but the carrier has not yet generated a label (could have 1-2 days delay). For pre-order items, it will remain as “processing” until the items are in stock and ready to be shipped. [Shipped] Akko has handed over...

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]]> How do I change my shipping address? https://en.akkogear.com/faq/how-do-i-change-the-shipping-address/ Wed, 21 Oct 2020 09:44:30 +0000 https://en.akkogear.com/?post_type=epkb_post_type_1&p=6428 You can change your shipping address by yourself as long as your order has not been placed. Follow these steps to change the details of your order 1. Go to my orders. 2. Click on the edit details icon for the order which you’d like to update. 3. Update the required fields and click save changes. 4. Click done after you’ve finished. If you have already placed your order, you should contact us to...

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